Return Policy
We want you to love your HappyNightOwl products! If you’re not completely satisfied, we’re here to help.
Return Window
Returns are accepted within 14 days of delivery.
Eligibility for Returns
- Items must be in their original condition (unworn, unused, and undamaged) with all packaging and tags intact.
- Custom or personalized items cannot be returned unless they arrive defective or damaged.
Return Process
- Contact us at support@happynightowl.com within 14 days of delivery to initiate a return.
- Provide your order number, details about the item(s) you wish to return, and the reason for the return.
- Once your return is approved, we’ll provide you with a prepaid shipping label to send the item(s) back to us.
Return Shipping
Return shipping costs are covered by us. Once your return is approved, you will receive a prepaid shipping label. We recommend using the provided label to ensure your return is processed quickly.
Refunds
- Refunds will be issued to your original payment method within 5-7 business days of receiving the returned item(s).
- Shipping costs for the original delivery are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@happynightowl.com within 48 hours of delivery. Be sure to include photos of the issue for faster resolution.
We’re committed to making your shopping experience as smooth and worry-free as possible. If you have any questions, don’t hesitate to reach out!
Thank you for choosing HappyNightOwl!
